Privacy Policy

Last updated: June 2026

Convoya ("we", "our", "us") operates Kaki by Convoya, a WhatsApp-based AI assistant that helps insurance agents and financial planners in Malaysia and Singapore qualify and follow up with prospective clients. This policy explains what information we collect when you interact with Kaki on WhatsApp, how we use it, and how you can control it.

1. Who this applies to

This policy applies to anyone who sends a WhatsApp message to a Kaki by Convoya number, whether you are a prospective client of one of our agents, or an agent using Kaki to manage your own leads.

2. What we collect

When you message Kaki on WhatsApp, we may collect:

Your name, if you share it during the conversation
Your WhatsApp phone number, used to identify and respond to you
The content of your messages to Kaki, including any business details, preferences, or answers you provide during qualification
Timestamps of when messages were sent and received

We do not collect payment information, government ID numbers, or any sensitive personal data beyond what you choose to share in conversation.

3. How we use your information

We use the information you share to:

Understand your needs and route you to the right insurance agent or financial planner
Generate a summary for the agent assigned to follow up with you
Send you relevant follow-up messages while you wait to be contacted
Improve the quality and relevance of Kaki's responses

We do not sell your data, and we do not share it with third parties for marketing purposes.

4. Data retention

In line with Malaysia's Personal Data Protection Act 2010 (PDPA), we retain your conversation data for 90 days from your last message, after which it is automatically and permanently deleted from our systems.

5. Your rights and choices

You can opt out at any time by replying STOP to any Kaki conversation. This will immediately delete your stored data and end the conversation. You can also message us at jacky@convoya.ai to request access to, correction of, or deletion of your data.

6. How we use WhatsApp

Kaki operates using Meta's WhatsApp Business Platform. When you message Kaki, your message is processed through Meta's infrastructure in addition to ours. Meta's own privacy policy, available at whatsapp.com/legal/privacy-policy, also applies to your use of WhatsApp.

7. Use of AI

Kaki uses Anthropic's Claude AI models to understand your messages, generate replies, and assess how well your needs match our agents' services. Your message content may be processed by these models solely to power your conversation with Kaki — it is not used to train Anthropic's models.

8. Security

We store your data on servers with restricted access and encrypted connections. While we take reasonable steps to protect your information, no system can guarantee absolute security.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected with a new "Last updated" date at the top of this page.

10. Contact us

If you have any questions about this policy or how your data is handled, contact us at jacky@convoya.ai.