Not a WhatsApp automation tool. An insurance distribution intelligence system — run for you.
Convoya onboards, retains, and qualifies over WhatsApp — the channel your agents and prospects actually live in. Built by an operator who has run agent distribution, delivered as a managed service. You don't configure anything. You get results.
Free · Delivered over WhatsApp · No sign-up form
Agencies don't have a recruitment problem. They have a survival problem.
Across Malaysian agent-distribution businesses, the same failures repeat — regardless of brand, product, or how much is spent on recruitment events.
Only about one in four new agents is still active six months after joining.
By month twelve, fewer than one in five remain — the rest are sunk recruitment cost.
Most agencies have zero structured onboarding beyond initial product training.
Mass recruitment events routinely retain worse than organic, referred hiring — volume without filtering produces churn, not growth.
These are four of the five distribution failures. The full Distribution Health Audit names all five — and what the top-performing units do differently.
Get all five failuresTwo engines. One goal: agents who survive, and leads that never go cold.
Both run on WhatsApp, both are operated by us — not another dashboard your team has to learn.
APAS — Agent Performance Automation System
Every new agent gets a structured, personalised 90-day onboarding journey over WhatsApp — automatically. Leadership sees who is slipping before they quietly quit.
- Structured touchpoints at Day 1, 7, 14, 30, 60 and 90 — the checkpoints where agents are actually lost.
- AI-personalised messages per agent, per milestone — in English, Bahasa Malaysia, or Chinese. Not blast templates.
- Early-risk signals surfaced to unit leaders while there's still time to intervene.
- Zero software for your team to learn. We run the system; your leaders get visibility.
LeadKaki — WhatsApp lead qualification
For individual agents and financial planners: when a prospect messages your WhatsApp, LeadKaki asks the qualifying questions, scores the lead Hot / Warm / Cold, and alerts you instantly with a handover brief — so no enquiry decays while you're in an appointment.
- PDPA-compliant by design
- Manglish / BM / Chinese native
- Hot-lead alerts in real time
- Nurture sequences for the not-yets
Done for you, not sold to you
ManyChat-style platforms hand your team a flow builder and wish you luck. Convoya is a managed service: we set up, operate, tune, and report. Your leaders lead; the system runs.
Live in a day, not a month
WhatsApp business verification normally takes weeks per company. Convoya operates its own verified infrastructure — your dedicated number goes live the same day you say yes.
Flat retainer. Growth is never punished
Most platforms charge per contact or per active conversation — your bill rises precisely when the system works. Convoya charges a flat monthly retainer. Better engagement costs you nothing extra.
"I'm not a software vendor guessing at your business. I've sat inside agent distribution — the recruitment drives, the persistency reports, the quiet resignations. This system exists because I watched the same five failures repeat, and nobody was fixing them."
Jacky Leong spent years in senior business strategy inside one of Malaysia's largest agent-distribution organisations — working directly with the economics of agency growth: recruitment cost, agent survival curves, productivity decline, and why expensive recruitment events so often produce weaker agents than organic hiring.
Convoya productises that operator knowledge with modern AI — Claude-powered conversation, native Manglish and Bahasa handling, and WhatsApp as the delivery channel — so agencies get distribution intelligence run as a service, not another tool to configure.
JACKY LEONG · FOUNDER, CONVOYA
Get the Distribution Health Audit
The five failures quietly draining agency productivity — and the checkpoints where top-performing units intervene. Written for GMs and unit leaders, not for engineers. Message us on WhatsApp and it's yours.